Privacy Policy

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize and improve your experience
• Send you marketing communications (with your consent)
• Comply with legal obligations and enforce our terms

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, data analysis, hosting, customer service)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: With your explicit consent for specific purposes

We do not sell your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection
• Compliance with industry security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. We may retain certain information for legitimate business purposes or as required by law, including:

• Account information for the duration of your account
• Transaction records for accounting and legal compliance (typically 7 years)
• Support communications for quality assurance and training purposes
• Anonymized data for analytics and research indefinitely

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-Out: Opt out of marketing communications
• Restriction: Request restriction of processing

To exercise these rights, please contact us at support@elsecode.tech. We will respond to your request within 30 days.

Our Service may integrate with third-party services, including:

• Payment processors (Stripe)
• Analytics providers (Google Analytics)
• Cloud hosting services
• Communication services

These third parties have their own privacy policies. We encourage you to review their policies before using their services through our platform.

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

We do not sell personal information. To exercise your CCPA rights, contact us at support@elsecode.tech.

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Our legal basis for processing your data includes contract performance, legal obligations, legitimate interests, and consent. You may lodge a complaint with your local data protection authority.

We use cookies and similar tracking technologies to track activity and enhance user experience. You can control cookies through your browser settings. Types of cookies we use:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice (such as email notification).

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

For users who download our app from the Google Play Store, we comply with Google Play's Developer Policy and User Data policies:

• We are transparent about data collection and usage
• We handle all user data securely
• We limit access to permissions to what is necessary for app functionality
• We do not misuse permissions for undisclosed purposes
• We provide users control over their data

Our app requests the following permissions:

• Internet Access: To connect to our servers and provide Service functionality
• Location (Optional): To provide location-based features with your explicit consent
• Camera (Optional): To scan QR codes and upload photos with your permission
• Storage: To cache data and improve performance